Terms and Conditions of Service
Obligations of the Parking Owner
According to the Law Regulating the Vehicle Parking Contract (Law 40/2002, of November 14), the owner of the parking lot is responsible for any damage that may be suffered by the vehicle or the user, except for damage caused by third parties or by the parking lot user himself. This includes:
- Personal injury due to poor condition or poor maintenance of facilities.
- Vehicle damage caused by landslides, flooding due to burst pipes, etc.
- Damage due to theft to the vehicle: broken windows, disappearance of the vehicle, etc. In the event of damage due to theft, all vehicle accessories that are not a fixed or inseparable part of the vehicle are excluded.
The company does not accept responsibility for damage to vehicles or property resulting from acts of nature in outdoor surface parking operations.
While your vehicle is being transferred to or from the airport, it is covered by your own personal insurance and the client is responsible for any claims, if it is determined to be the other party's fault.
If it is determined to be the fault of our staff, COK Parking will take responsibility and make the necessary arrangements for repair.
COK Parking will not be liable for any future increase in the price of the client's insurance policy in the event of any claim.
Once the car is picked up by the customer, we will not accept complaints about damage to the car; the customer must verify this at the time of delivery.
Our parking service is available from 4:00 to 1:00, 365 days a year.
After 01:00, an additional payment of 5 euros per hour is required.
Customers with annual contracts must always make a reservation online at least 24 hours in advance, otherwise they will be charged €10.
User Obligations
The customer must remove any loose objects and accessories, such as the radio, mobile phone or car papers. We will not accept claims for loss or damage to car covers, and our employees are not obliged to fit them. It is mandatory to show the ticket or written proof for the collection of the vehicle. If this is not presented, proof of ownership of the vehicle must be provided. To do so, the company will provide written proof with the following information:
- The day and time of entry, when this is decisive for setting the price.
- Identification of the vehicle and its driver.
The company cannot be held responsible if you lose your return instructions/numbered receipt and this is presented to the company by a third party who uses it to fraudulently collect your car.
The customer must ensure that the vehicle is dropped off at the designated time agreed upon by both parties, the customer and COK Parking. If the customer fails to drop off their vehicle at the designated time, this may result in the customer having to pay additional costs.
The customer is responsible for any additional days over their original reservation and must pay upon pick up of their vehicle.
The customer must provide COK Parking with original documentation or photocopies of all relevant vehicle paperwork including Car Registration Documents, Insurance Policy and a valid MOT certificate. Without this paperwork, COK Parking will not be liable for any fines or additional costs.
If the customer is not the owner of the vehicle, any legal costs and damages that may occur will remain the responsibility of the vehicle owner.
The customer must carry a spare key or key code in case the original is lost. No liability will be assumed if the customer does not have a spare key.
It is recommended to allow sufficient travel time to arrive at the meeting point at least 20 minutes before the check-in time given by your airline.
We are not responsible for any loss you may suffer if bad traffic causes you to miss your flight.
The parking user is responsible for locating and returning to our meeting point; we are not responsible if they find it difficult to find it and the stress caused by waiting.
Rights of the Parking Owner
The owner of the parking lot will have the right to retain the vehicle as a guarantee for payment of the parking fee against any person. The company reserves the right to change prices, with or without prior notice. Our rates include VAT.
The owner of the parking lot may use the procedure provided for in article 71 of the consolidated text of the Traffic Law when a car remains parked for a fairly long period of time without a response from the owners.
The company reserves the right to move your Vehicle within the Parking by driving or otherwise to the extent that the company, its employees or agents consider necessary for the efficient organization of its parking facilities. The car key will always be handed over to our employees.
The company has the right to not carry out the free exterior washing if the weather conditions are not favourable. We are also not responsible if the free washing is not carried out to a high standard.
The company will not be held responsible if your vehicle has any mechanical failure. Battery starting problems, power window failures, punctures, car keys, buttons, etc. We will try to help customers but we have no responsibility. We will not cover any damage to vehicle windshields or any windows or door handles.
The company will not be responsible for any punctures or damage to tires. Any tire repair costs will be borne by the owner.
The company will not be responsible if the car loses any removable parts of the car: mirrors, exhausts, antennas, etc.
The company will never be responsible for damages, bumps, scratches or small scrapes that are less than 5 cm in diameter, as these may be imperceptible to our control. We will never assume responsibility for these damages.
We have the right to refuse a car, despite your reservation, if it is not in good driving condition, or if it is too big and may cause problems for us or danger to other cars.
Depositing a car at our facilities enables and obliges users to follow all these terms and regulations.
COK Parking will treat your personal data in accordance with our Privacy Policy, following Spanish laws on this subject.
